HV Polo BV Cookie Policy

Version date: 3 May 2018

HV Polo uses cookies and other technologies, such as JavaScript and web beacons in its webshop and related sites (hereinafter referred to as the ‘webshop‘). Since we want to ensure your privacy and make your visit(s) to our webshop more user friendly, we believe it is important for you to know how and why we use cookies. We will attempt to give you as much information as possible here below about the use of these technologies, including cookies, by HV Polo.

Who is responsible for processing your information?

HV Polo BV, with its offices at the Oude Middenweg 75, 2491 AC The Hague, is the party responsible for processing information as outlined in this cookie policy.

What are cookies?

Cookies are small, simple text files that are stored on your computer or mobile device whenever you use our webshop.

What are the other technologies?

JavaScript and web beacons are standard internet technologies that, together with cookies, ensure that a system can collect information (JavaScripts), store them in small, simple text files (cookies) and then send them (web beacons). Practically all existing webshops use cookies and other technologies.

By using cookies and other technologies, we can ensure that:

  • - Browsing the HV Polo webshop will be easier and more enjoyable for you;
  • - When visiting our webshop, you will not keep receiving or having to enter the same information each time;
  • - We can offer you special features, such as a wish list or your shopping cart;
  • - We can measure how our webshop is used and where we can make improvements;
  • - We can show you ads and recommendations based on your interests;
  • - We can recognise which device you are using when you are visiting us;
  • - We can (have a third party) log how often an ad is displayed in order to show ads that are better adapted to your needs and interests and to prevent you from continuously seeing the same ad.

Third party cookies

Third parties also use cookies via our webshop. The cookies used by other companies are governed by the privacy and cookie policies of those companies.

What cookies do we use? In short:

Functional cookies or essential cookies

Functional cookies ensure that our webshop works properly. Think about features such as the shopping cart and check out.

Analytical cookies

We use analytical cookies to collect statistics with the help of third parties about how users use our webshop. By measuring website use, we can continue to improve our webshop for the benefit of our users.

Third party social media cookies

Social media cookies are cookies that enable those features of social media websites. Think about a YouTube video or a product, selecting a pick-up point in Google Maps or a ‘Like’ button for Facebook.

Advertising cookies

We place advertising cookies in our webshop. We also give third parties the capability to place advertising cookies in our webshop. We also place advertising cookies on third party websites. We can combine the information collected from these advertising cookies so that we can provide you with the most relevant special offers possible based on your online surfing, searching and shopping habits. We also use these advertising cookies to keep track of the ads you have already seen.

Webshop recommendations, preferences and cookies targeted to your interests

Furthermore, we combine your online surfing, searching and shopping habits in order to show you relevant special offers and recommendations in our webshop that are customised to your preferences.

Functional or essential cookies

Functional or essential cookies help the HV Polo webshop work properly. Think about:

  • - The products you add to your wish list are remembered and saved;
  • - They provide an alert for an order that has not been completed, so that you do not lose your products in the shopping cart;
  • - Your browser settings are saved, so that you can view our webshop optimised for your screen;
  • - The option to store your login credentials so that you do not have to enter them each time;
  • - The capability to respond to messages in our webshop;
  • - Balanced load of the website so that it remains functional and available;
  • - They can identify possible misuse or potential problems in our webshop by logging consecutive, failed login attempts for example.

Analytical cookies

We use analytical cookies to analyse shop use with the help of third parties. These statistics give us better insight into how often people visit our site and how we can improve our webshop. Thus, we can ensure that we are continuously optimising the user’s experience in our webshop. The data that is stored includes the following:

  • - The IP address, which is anonymised;
  • - Technical features, such as the browser you use (Chrome, Internet Explorer or Firefox, etc.), your computer screen resolution and which device you are using;
  • - The page you entered the webshop on;
  • - When and how long you visit or use the webshop;
  • - Whether you use the webshop features, such as creating a wish list, placing an order or viewing prior purchases.
  • - The pages you visit in our webshop.

We use these cookies to:

  • - Log the number of visitors to our webshop;
  • - Measure the duration of each visit;
  • - Determine the sequential order of the different pages a visitor uses when visiting our webshop.

Third party social media cookies

How do third party social media cookies work?

Social media cookies are placed by the social media websites. Whenever you click on a social media button in our webshop, a special cookie will be placed on your computer or device. The social media party can recognise your IP address the moment you wish to share a page from our webshop. For the cookies the social media parties place and the data they collect as a result, see the corresponding statements on their websites. We recommend that you regularly refer to the following privacy and cookie statements below:

  • - Facebook
  • - Google+ / YouTube
  • - LinkedIn
  • - Twitter
  • - Instagram
  • - Pinterest

Advertising cookies

You will see special offers and ads from us and third parties in our webshop. You may also encounter our ads on third party websites. We use cookies to keep these special offers and ads relevant. The advertising cookies enable the following:

  • - We can keep track of which ads you have already seen;
  • - We can keep track of how often you have already seen an ad;
  • - We can prevent you from repeatedly seeing the same ad;
  • - We can keep track of whether you click on the ads;
  • - We can keep track of whether you place orders after you have seen an ad or have clicked on it;
  • - We can combine your online surfing, searching and shopping habits, regardless of which device you are using;
  • - We combine these activities to identify your advertising interests so that we can customise the ads we show you in our webshop and on third party websites;

Advertising networks and media agencies serve as intermediaries for webshops and advertisers. The advertising cookies from these parties enable the following:

  • - We can show you third party ads;
  • - Our advertising partners can combine your preferences at HV Polo with information they collect from your visits to other websites.

For the cookies placed by these third parties for advertising purposes, refer to the statements on those parties’ websites. Since the statements can change on a regular basis, we recommend that you regularly read through these privacy and cookie statements. The following parties place cookies in our webshop:

  • - Google
  • - Facebook

Webshop recommendations, preferences and cookies targeted to your interests

We have so many items in our shop that we would like to help you find what you are looking for. One method is to point out items that you are interested in. That takes place based on your prior visits to our webshop, regardless of which device you used. We then look at cookies and your IP address. We also see what you have purchased from us previously and your interests that we know and have asked you about. We will not show the book you just bought as a reading recommendation. The recommendations and targeted interests cookies make it possible for us to identify whether you have seen certain products or special offers, whether you have clicked on them or whether you have bought a certain product based on that information. We combine this information to gain an understanding of your interests and preferences, so that the webshop can be customised for you accordingly.

The cookies targeted to your interests enable the following:

  • - We can combine your online surfing, searching and shopping habits in our webshop, regardless of which device you are using to visit the webshop;
  • - We can combine your surfing habits, your preferences and interests, and customise the special offers and recommendations we show you in our webshop;
  • - We can show you special offers and recommendations via our webshop based on your interests and on the combination of your surfing, search and shopping habits;
  • - We can show you targeted special offers and recommendations on third party websites based on your surfing habits.

Browser settings

Modify your browser settings if you do not want websites to be able to store cookies on your computer. You can modify your settings to reject all cookies or only cookies from third parties. You can also delete the cookies that are already on your computer. Take note that you must modify the settings separately for every browser, device and computer that you use. We would like to point out that if you do not wish to use cookies, we unfortunately cannot guarantee that our webshop will work properly. Some webshop features may no longer be available or you may no longer be able to view certain pages. Furthermore, if you reject cookies, this does not mean that you will not see any ads. It just means that the ads will no longer be customised to your interests and they will be repeated often. How to modify your settings differs per browser. Click on one of the icons below to go to your browser’s user’s guide or refer to your browser’s help feature.

  • - Chrome
  • - Firefox
  • - Internet Explorer
  • - Safari

If you would like to turn off cookies for certain parties, you can do so via

Deleting cookies

Deleting cookies in Microsoft Edge:

Click on the Menu icon (icon with 3 stripes) at the top right of your screen. Click on the clock icon; this is the ‘History’ tab. Click on delete ‘All History’. Now you can specify what you would like to delete. Tick in any case ‘Cookies and saved website data’ and click on ‘Delete’. At the bottom you can specify whether you always want to delete this data upon exiting Microsoft Edge.

Deleting cookies in Chrome:

Click on the icon with 3 dots at the top right of your screen. Click on ‘Settings’ > ‘History’ > Clear browsing data. Make sure that you tick ‘Clear cookies and other site and plug-in data’. You can also specify how old the Cookies must be. Select ‘All’ here.

Deleting cookies in Firefox:

Click on the icon with the 3 stripes at the top right of your screen. Go to ‘Options’ > ‘Privacy’. Click ‘Clear your recent history’. Under ‘Details’ you can specify what you would like to delete. Make sure you tick ‘Cookies’. You can also specify how old the Cookies must be. Select ‘All’ here.

Deleting cookies in Safari:

At the top left of the menu bar, click on ‘Safari’ > ‘Preferences’. At the top of the window, select the ‘Privacy’ tab. Then click on ‘Remove all website data’.

Deleting cookies Internet Explorer:

Click on the gear icon at the top right of your screen. Go to the menu ‘Safety’ > ‘Delete browsing history’. You can now specify what you would like to delete. Make sure you tick ‘Cookies and website data’. Click on ‘Delete’ at the bottom of your screen.

The HV Polo privacy policy

Personal data that you have been able to read about above is also processed when using some of the cookies specified above. You will find more information about how HV Polo handles your personal data in our privacy policy.

Final remarks

We will modify our statements whenever our webshop or the rules governing cookies change. You can view the current version of this cookie policy by clicking on the link to the HV Polo cookie policy at the bottom of each page.

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